Politique de confidentialité

Last Updated: July 8, 2026

Glovinna, protecting your privacy and maintaining the security of your personal information are among our highest priorities. We are committed to handling your personal data responsibly, transparently, and in accordance with applicable privacy laws. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, place an order, communicate with our customer support team, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read, understood, and accepted the practices described in this Privacy Policy.

1. Company Information

Store Name: Glovinna
Address: 22 Rue de la Vannoire 85310 Nesmy France
Email: contact@glovinna.com
Phone: +33 6 47 73 46 87

2. Information We Collect

To provide our products and services efficiently, we may collect different categories of personal information.

Information You Provide Directly

When you place an order, contact us, or create an account, we may collect information including:

• First and last name
  
• Billing address
  
• Shipping address
  
• Email address
  
• Telephone number
  
• Account credentials (where applicable)
  
• Order details
  
• Customer support communications
  
• Information required to process your purchase

Payment information is processed securely by trusted third-party payment providers. Glovinna never stores your complete credit card or payment card details on its own servers.

Information Collected Automatically

When you browse our website, certain information may be collected automatically through cookies and similar technologies, including:

• IP address
  
• Browser type and version
  
• Device type
  
• Operating system
  
• Language preferences
  
• Website activity
  
• Pages visited
  
• Products viewed
  
• Shopping cart activity
  
• Purchase history
  
• Referral sources
  
• Session information
  
• Cookies and similar technologies

This information helps us improve website performance, security, and user experience.

3. How We Use Your Information

We use your personal information for legitimate business purposes, including to:

• Process and fulfill your orders
  
• Arrange shipping and delivery
  
• Send order confirmations and shipping updates
  
• Provide customer support
  
• Process returns, refunds, and exchanges
  
• Improve our products and services
  
• Personalize your shopping experience
  
• Maintain website functionality and security
  
• Detect and prevent fraud or unauthorized activity
  
• Comply with legal and regulatory obligations
  
• Respond to customer inquiries
  
• Improve website performance and analytics
  
• Send promotional communications when you have provided your consent

We only process personal information for purposes that are lawful, necessary, and proportionate.

4. Sharing Your Information

We only share personal information when necessary to operate our business and deliver our services. Your information may be shared with trusted partners such as:

• Shopify (our ecommerce platform)
  
• Secure payment processors
  
• Shipping and logistics providers
  
• Customer service providers
  
• Website analytics providers
  
• Marketing service providers (where applicable)
  
• Fraud prevention and security partners

Each provider only receives the information necessary to perform its services. Glovinna does not sell, rent, or trade your personal information to third parties.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
  
• Remember your preferences
  
• Improve website performance
  
• Analyze visitor behavior
  
• Enhance website security
  
• Support shopping cart functionality
  
• Provide a better browsing experience

You may manage, restrict, or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features of our website.

For more information, please refer to our Cookie Policy.

6. Data Security

We implement appropriate technical, administrative, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, misuse, alteration, loss, or destruction. These safeguards include secure technologies, encrypted communications, restricted access controls, and security monitoring where appropriate. Although we continuously strive to protect your information, no method of electronic transmission or storage can guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Process and fulfill your orders
  
• Provide customer support
  
• Meet legal and tax obligations
  
• Resolve disputes
  
• Enforce our Terms of Service
  
• Maintain appropriate business records

When personal information is no longer required, it is securely deleted or anonymized in accordance with applicable legal requirements.

8. Your Privacy Rights

Depending on the laws applicable in your country or region, you may have the right to:

• Access your personal information
  
• Correct inaccurate or incomplete information
  
• Request deletion of your personal data
  
• Restrict certain processing activities
  
• Object to certain uses of your information
  
• Request data portability
  
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at: contact@glovinna.com
We will respond to eligible requests within the timeframes required by applicable law.

9. Children's Privacy

Our website and services are not intended for individuals who have not reached the legal age required under applicable laws. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected unintentionally, we will promptly delete such information where appropriate.

10. International Data Transfers

Some of our trusted service providers may process personal information outside your country of residence or outside the European Economic Area (EEA). Where required, we implement appropriate legal, technical, and organizational safeguards to ensure that your personal information receives an adequate level of protection in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technology, or regulatory obligations. The most recent version will always be available on this page together with the updated revision date. We encourage users to review this Privacy Policy periodically to remain informed about how we protect personal information.

12. Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us using the details below.

Store Name: Glovinna
Address: 22 Rue de la Vannoire 85310 Nesmy France
Email: contact@glovinna.com
Phone: +33 6 47 73 46 87
Business Hours: Monday – Friday 9:00 AM – 5:00 PM (Europe/Paris)
Average Response Time: 1–2 business days

Our customer support team is committed to providing timely assistance regarding your orders, personal information, privacy rights, and any questions related to our services. We strive to respond to all inquiries as quickly as possible and to provide clear, helpful, and transparent support.