Politique d’expédition
Last Updated: July 8 , 2026
Glovinna, we are committed to providing a reliable, transparent, and convenient shopping experience. Every order is carefully prepared and shipped with the goal of delivering your products safely and efficiently. This Shipping Policy explains how orders are processed, prepared, shipped, and delivered, including estimated delivery times, shipping methods, order tracking, and the procedures we follow to assist customers throughout the delivery process.
Delivery Areas
Glovinna currently ships to a wide range of international destinations.
Shipping availability may vary depending on the destination country, local regulations, and carrier coverage. If delivery is not available to your location, you will be informed during the checkout process before completing your purchase.
Order Confirmation
After successfully placing an order, you will receive an order confirmation email confirming that we have received your purchase. Once your order has been prepared and shipped, a second email containing your shipment confirmation and tracking information will be sent. Please ensure that the email address provided during checkout is accurate so you can receive important updates regarding your order.
Order Processing Time
Orders are generally prepared and processed within 2 to 3 business days.
Business Days: Monday through Friday
Business hours: 9:00 AM – 5:00 PM (Europe/Paris)
Orders are not processed on:
- Saturdays
- Sundays
- Public holidays
Orders placed outside business hours, after the daily cut-off time, during weekends, or on public holidays will begin processing on the next available business day. Although we aim to prepare every order as quickly as possible, processing times may occasionally be extended during promotional periods, seasonal demand, inventory updates, or unforeseen operational circumstances.
Daily Order Cut-Off Time
To help ensure efficient order processing, our daily order cut-off time is: 5:00 PM (17:00) Europe/Paris Time
Orders placed before the daily cut-off time are typically included in the current processing schedule.
Orders received after the cut-off time will generally begin processing on the following business day.
Estimated Delivery Time
Once your order has been processed and dispatched, the estimated delivery time is generally between: 5 to 10 business days
Delivery estimates are based on standard shipping conditions and may vary depending on:
- Delivery destination
- Carrier operations
- Customs procedures
- Local transportation networks
- Weather conditions
- Peak shopping seasons
- Public holidays
- Other circumstances beyond our reasonable control
Delivery times are provided for informational purposes only and cannot be guaranteed.
Shipping Partners
To provide dependable delivery services, Glovinna works with reputable logistics partners, including:
- Colissimo
- Colis Privé
Depending on the destination country, additional trusted shipping providers may be selected to ensure efficient and reliable delivery. Carrier selection is determined based on destination, logistics availability, and operational efficiency.
Shipping Costs
Shipping charges are calculated automatically during checkout. Any applicable shipping fees will be clearly displayed before payment confirmation. No hidden shipping charges are added after your order has been placed.
From time to time, free shipping promotions may be offered based on:
- Order value
- Promotional campaigns
- Selected destinations
The applicable shipping conditions will always be displayed before completing your purchase.
Order Tracking
Most orders include shipment tracking.
After your order has been dispatched, you will receive an email containing your tracking number and shipment confirmation. Tracking information is provided directly by the shipping carrier and may require several hours before the first tracking update becomes available.
Customers may use the tracking number to follow the progress of their shipment throughout the delivery process.
Customs, Duties and Import Taxes
For international deliveries, customs duties, import taxes, VAT, or other local administrative charges may apply depending on the regulations of the destination country. These charges are determined by local customs authorities and remain the responsibility of the customer whenever applicable. Glovinna does not control customs procedures, customs clearance times, or any fees imposed by government authorities.
Delivery Delays
Although we strive to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:
- Customs inspections
- Carrier delays
- Extreme weather
- Transportation disruptions
- Public holidays
- High seasonal demand
- Unexpected logistical events
If your shipment experiences an unusual delay, our customer support team will gladly assist you whenever possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order. If an incorrect, incomplete, or outdated shipping address is provided, delivery delays, failed deliveries, or additional shipping charges may occur. If you notice an error after placing your order, please contact our customer support team as soon as possible.
While we will make every reasonable effort to update your information before shipment, address modifications cannot always be guaranteed once an order has entered processing.
Lost, Damaged or Incorrect Orders
If your order:
- arrives damaged,
- appears to be lost,
- contains incorrect items, or
- encounters another delivery issue,
please contact our customer support team promptly.
Whenever possible, please include:
- Your order number
- A description of the issue
- Photographs (if applicable)
Our team will investigate the matter together with the shipping carrier and work toward an appropriate resolution.
Delivery Responsibility
Once an order has been transferred to the shipping carrier, delivery times and tracking updates are managed by the carrier. Glovinna will continue assisting customers whenever possible throughout the delivery process but cannot guarantee carrier performance or customs processing times.
Contact Information
If you have any questions regarding shipping, delivery, order tracking, or any other aspect of your purchase, our customer support team will be happy to assist you.
Store Name: Glovinna
Address: 22 Rue de la Vannoire 85310 Nesmy France
Email: contact@glovinna.com
Phone: +33 6 47 73 46 87
Business Hours: Monday – Friday 9:00 AM – 5:00 PM (Europe/Paris)
Average Response Time : 1–2 business days
Our customer support team is committed to providing clear communication, timely assistance, and responsive service before, during, and after the delivery of your order. We strive to ensure every customer enjoys a smooth, transparent, and reliable shopping experience with Glovinna.